Notice to all valued customers
Following the government’s announcement of a second national lockdown, we will be temporarily closing as of 4pm on Wednesday 4th November 2020. Our office and warehouse will be closed to the general public and our services will be suspended until further notice.
We will continue to review all future orders on a case-by-case basis and will make decisions on whether these can be fulfilled based on government advice at that given time. If you have a confirmed upcoming order with an event date between now and Wednesday 2nd December 2020 please get in touch to discuss your options for cancelling or postponing.
For your peace of mind, we will be offering a flexible cancellation policy for all existing orders that have been impacted by the second lockdown. In the event that you have to cancel your upcoming order with us we will waive any cancellation fees and offer you a full refund. If you decide to postpone your event and would prefer to rebook for a date in the future, we can also arrange this (subject to availability).
Although our office will be closed, our sales and customer care team can be contacted by email at email@example.com or by phone on 020 8569 6364/ 07495 663244 to deal with any questions or concerns you may have.
Thank you for your continued loyalty and support during this challenging time.