Notice to all valued customers
The safety and wellbeing of our staff, customers and suppliers is our highest priority so in accordance with recent government advice we have made the very difficult decision to temporarily close our office. As of 5pm on 24th March 2020 we will be closed to the general public and will not be committing to any new orders until further notice. We will however continue to fulfil any essential requests by key services including NHS, Military or Government (local & national) and medical facilities.
Although our office will be closed, our sales and customer care team will continue to work remotely and are on hand from 9.30am to 5pm Monday to Friday to answer any questions or concerns you may have. They can be contacted by email at firstname.lastname@example.org or by phone on 020 8569 6364 (press 5 and leave a message for a call back). If you require immediate assistance you can reach us on 07495 663244.
If you have a confirmed upcoming order with an event date between now and 30th April 2020 please get in touch to discuss your options for cancelling or postponing. We will continue to review all future orders for May, June and July on a case-by-case basis and will make decisions on whether these can be fulfilled based on government advice at that given time.
For your peace of mind, we will be offering a flexible cancellation policy for all existing orders that have been impacted by COVID-19. In the event that you have to cancel your upcoming order with us we will waive any cancellation fees and offer you a full refund. If you decide to postpone your event and would prefer to rebook for a date in the future, we can also arrange this (subject to availability).
Thank you for your continued loyalty and support during this challenging time. We will continue to review the situation daily and will be in touch with any updates of when we plan to fully re-open. In the meantime, stay safe and look after each other.