FAQs

A member of our team will review your exact requirements and respond to you within 24 – 48 hours. You will be sent a precise quotation which will include the cost of any optional extras such as our delivery and collection or washing-up services. If you are happy with the quotation and wish to proceed then a deposit payment is required to secure the order.

All orders are subject to stock availability, logistic schedules and successful payment. Orders are only confirmed once they have been paid for in full and an Order Confirmation has been issued by Capital H.

Yes, all orders are subject to a minimum order value of £20 (excluding any service charges, VAT and deposit).

A standard hire covers a 1-3 day or weekend (Friday – Monday) hire period where it is intended that the goods are delivered to you on day 1, your event takes place on day 2 and the goods are collected on day 3. Sundays are not counted. A standard hire is charged at one days’ hire (Goods total x 1).

Bank holiday weekends will be charged at the standard hire rate.

Where goods are required for more than 3 days, the following extended hire rates apply:

4 – 5 days = Goods Total x 1.5
6 – 7 days = Goods Total x 2
8 – 10 days = Goods Total x 3
11 – 14 days = Goods Total x 3.5

Extended hire for a period of more than 14 days is subject to negotiation. Please speak to a member of our team for a quotation.

Please note: A minimum hire charge of £20 applies to all orders (excluding transport cost, washing- up service and VAT). Sundays are not counted within the hire period.

Yes, for your convenience we can arrange deliveries and collections outside of our normal office hours.

Flexible deliveries and collections will be made between our normal business hours of 9.30am and 5.30pm Monday to Friday and 10am and 2pm on Saturday, to our schedule.

Timed deliveries and collections can be made to your schedule (subject to availability) and will be charged at a premium rate.

Our delivery and collection service is chargeable. Please contact a member of our team for a quote and further information.

The office is closed for business on all major public holidays, however, deliveries and collections can still be arranged for these days. Please call 020 8569 6364 or check our business listing on Google to verify opening times over holiday periods.

We offer a washing-up service for 20%* of the hire charge of the washable items. A cleaning charge is not applicable to linen as this cost is already covered in the hire cost. Customers are welcome to clean the hire goods before returning them to us to avoid paying the service charge.

*Some specialist equipment may incur a washing up fee of 20% – 50%. This will be shown on your quotation.

Providing hire goods are returned to us undamaged and there are no shortages your deposit will be refunded in full via the original payment method. It can take up to two weeks from the goods return date for deposits to be returned.

Damages, shortages and breakages or loss of any goods including packing boxes and containers will be charged for at the full replacement prices shown on your invoice. We may use all or part of your deposit to cover these costs.

We are based in Feltham and are conveniently located to deliver to London and surrounding areas including Surrey, Berkshire, Buckinghamshire, Hertfordshire, Essex and Kent. We can also deliver further afield if required. The size of the order, delivery location and delivery/ collection times are all taken into consideration when calculating a delivery charge. Please contact a member of our team for a precise quotation.

You are welcome to collect your order from our warehouse in-person providing you have a large enough vehicle to transport the equipment you have hired.  Please note that you will be required to load and unload your own vehicle. If you collect goods in-person, you will also be required to return the items to us. Customers with commercial vehicles are required to provide ratchet straps to secure equipment for transportation We recommend you use our delivery and collection service for larger orders.

We accept payment by cash, bank transfer and all major debit and credit cards (excluding American Express).

Payment must be made and clear in our account before any goods are dispatched. Account customers will receive an invoice and must meet the 30-day payment terms, unless negotiated otherwise.

If we do not stock a particular item we will try our best to source it for you through selected partners/ vendors. Please email your query to capital@capitalhcatering.com

The dimensions of our trestle tables are 6ft x 2.3ft and 6ft x 2.6ft. These can seat 6-8 people.

The dimensions of our round tables and seating capacity are as follows:

X = Recommended tablecloth size

C = Cheapest option (table legs will be visible)

Note: Industry standard table height is approx. 2.5 ft (30 inches)

X = Recommended tablecloth size

C = Cheapest option (table legs will be visible)

Note: Industry standard table height is approx. 2.5 ft (30 inches)