How To Order

All orders are subject to availability and only confirmed once the initial quotation has been approved and paid for by the customer and an Order Confirmation has been issued by Capital H.

 

You can request a quotation in the following ways:

Through our website

Follow these simple steps to request a quotation through our website:

  1. Browse the website for the items you require
  2. Select the items and quantities you require for your event and click ‘Add to quote’
  3. Once you have selected everything you need, review your basket and click on ‘Submit for quote’
  4. Complete the form with your contact and event details and specify any additional services required (delivery/collection or washing-up service)
  5. Click ‘Submit for quote’.

A member of our team will then review your exact requirements and respond to you within 24-hours. You will be sent a precise quotation which will include the cost of any additional services requested. If you are happy with the quotation and wish to proceed then a deposit payment is required to secure the order. Upon payment of the deposit, you will be sent an Order Confirmation. The balance payment is due 14 days prior to dispatch.

By email

You can request a quotation over email by sending the following information to capital@capitalhcatering.com

  • Customer name
  • Event date
  • Delivery address, delivery date, collection date and times (if this service is required)
  • A list of equipment required along with quantities for each item
  • Advise if you will be washing the equipment or wish to use our washing-up service

 

A member of our team will then review your exact requirements and respond to you within 24-hours. You will be sent a precise quotation which will include the cost of any additional services requested. If you are happy with the quotation and wish to proceed then a deposit payment is required to secure the order. Upon payment of the deposit, you will be sent an Order Confirmation. The balance payment is due 14 days prior to dispatch.

In person at our warehouse

Visits to our showroom are by appointment only and take place every Wednesday between 10am and 4pm and every Saturday between 10am and 2pm. Please email capital@capitalhcatering.com to make an appointment.

It is advisable to book an appointment before arriving as customers without an appointment may be required to wait or call back at a more suitable time.

During your appointment you can view the hire goods, request a quotation and place an order, subject to stock availability.

Payment

We accept payment by cash, debit/ credit card (excluding American Express) and bank transfer. Payment must be made in full and clear in our account 14 days before goods are dispatched. Account customers will receive an invoice and must meet the 30-day payment terms, unless negotiated otherwise.

New customers

New customers are always welcome. A driving licence or passport and proof of address will need to be presented prior to any goods being dispatched for hire. A minimum deposit of £100 will apply to all orders. This amount may vary depending on the size and value of the order.

Please email capital@capitalhcatering.com should you wish to open a trade account. All new account customers are subject to credit checks and trade references.

Delivery and Collection

Customers can choose to collect their order from our warehouse or have it delivered straight to their door or event. Our delivery and collection charges vary and are dependent on the size of the order, delivery location and time of delivery and collection. Special delivery arrangements need to be confirmed when placing the order. Deliveries and collections outside of normal working hours can also be arranged if required, at an additional cost. Please contact a member of our team for a precise quotation.

Cancellations and Amendments

Cancellations can be made and the following timeframes and the cancellation fees apply:

  • Six weeks prior to delivery – £15 admin fee will apply
  • One month prior to delivery – a cancellation fee of 25% of the hire value will apply
  • Two weeks prior to delivery – a cancellation fee of 50% of the hire value will apply
  • Less than two weeks – a cancellation fee of 75% of the hire value will apply

Any amendments to orders must be made in a timely manner. Please allow 14 days’ notice for any deductions and up to 48 hours’ notice for additional stock requirements, these will be subject to availability.

Washing-Up Service

Goods, including cutlery, crockery, tableware, glassware, and catering equipment may be returned soiled. A washing-up service is available at a rate of 20%* of the hire cost on the washable items. Please note: washing-up service is not applicable to linen as this cost is included in the hire charge.

*Some specialist equipment may incur a washing up fee of 20% – 50%. This will be shown on your quotation/ invoice.

Hire Rates

A standard hire covers a 1-3 day or weekend (Friday – Monday) hire period where it is intended that the goods are delivered to you on day 1, your event takes place on day 2 and the goods are collected on day 3. Sundays are not counted. A standard hire is charged at one days’ hire (Goods total x 1).

Bank holiday weekends will be charged at the standard hire rate.

Where goods are required for more than 3 days, the following extended hire rates apply:

DURATION RATE
4 – 5 days Goods Total x 1.5
6 – 7 days Goods Total x 2
8 – 10 days Goods Total x 3
11 – 14 days Goods Total x 3.5

 

Extended hire for a period of more than 14 days is subject to negotiation. Please speak to a member of our team for a quotation.

View Terms of Hire